Field Service Work

Make Working On the Frontline Easier

Empower your front line staff in any location with the technology to be able to work online or offline to carry out for example;  Asset Maintenance,  Work Orders,   Field Services,  Standard work instructions,  with AR Remote Assistance

A ready-to-use solution consisting of a mobile application, customization and administration tool, and a backend system that covers critical field service processes.

What does our product do:

Helps track & manage activities of field technicians and guides them through the process of resolving work orders. Enables supervisors to schedule and monitor their staff to ensure all tasks are completed properly and on time.

Who is it for:

  • Field technicians who are delivering onsite service toclients, visiting sites, collecting data on the go, going through lists of processes or tasks, both in B2B and B2C scenarios.

    For example: Line installers, Elevator installers, Wind turbine technicians, Aircraft mechanics, HVAC/R installers and mechanics, Electrical power line installers and repairers, really anyone in the field with a job to do.
  • Supervisors/managers that schedule work order tasks.

Main features:

Full offline, Work order automation, Maps with navigation & GPS, Document management, Photo capture, Barcode/QR code/Business card scanning, Resource scheduling and optimisation, Collaboration tools, Email & call tracking, Invoice generation, Signature capture.

Key strengths:

  • Eliminates paperwork
    No need to lug around paper forms, manuals, instruction guides, or product catalogs and brochures. You can even get a completed service task form signed off digitally, on the device’s screen.
  • Improves communication & collaboration
    Make the information flow seamlessly between the back office and service team, automatically syncing the app with the backend. The in-app chat also enables users to communicate with each other easily.
  • Guides through the service process
    Create automated workflows that will guide technicians step-by-step through the entire job to make sure essential processes won’t get omitted.
  • Optimizes routes
    View assignments on a map and create an optimal route to get the most out of the workday. Let the built-in navigation take over and reliably guide the user to the next destination.
  • Increases customer satisfaction
    From faster response times to well-informed estimates of spare parts availability – elevate the level of the delivered services and bring smiles to the faces of the customers.
  • Improves First Time Fix rates
    Ensure the right technician is scheduled for the right job – with all the information they need to complete the work order on the first attempt.
  • Possibility to further expand functionality with JavaScript
  • Easy to use and responsive interface

The next generation of mobile field service

Increasing customer expectations require an innovative and trusted tool. Resco Field Service 2.0 provides an all-in-one mobile solution to deal with today’s most complex scenarios. Fully integrate with backend accounting or ERP systems online and on-premises.

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