Field Service Work
Make Working On the Frontline Easier
Empower your front line staff in any location with the technology to be able to work online or offline to carry out for example; Asset Maintenance, Work Orders, Field Services, Standard work instructions, with AR Remote Assistance
The next generation of mobile field service
Microsoft Dynamics 365 Field Service is a comprehensive solution to streamline, optimize, and enhance field service operations by combining AI-driven automation, predictive maintenance, mobile accessibility, and customer engagement capabilities.
Core Capabilities
Work Order Management: Dynamics 365 Field Service enables organisations to create, assign, and track work orders from various sources such as service cases, sales orders, emails, or IoT alerts. Technicians can view detailed work instructions, parts lists, and customer information, completing tasks efficiently onsite
Scheduling and Dispatching: The platform provides an AI-driven Resource Scheduling Optimisation feature, enabling dispatchers to assign the right technician to the right job based on skills, availability, location, and priority. Interactive schedule boards and real-time updates improve efficiency and first-time fix rates while reducing travel time
Mobile Experience: Field technicians access all necessary information through iOS, Android, or Windows mobile devices. Offline functionality ensures uninterrupted work. Technicians can update work statuses, capture media, and record customer signatures directly through the mobile app
AI and Copilot Integration: Dynamics 365 integrates Copilot AI features that summarise work orders, answer natural-language queries, optimize schedules automatically, and enhance technician productivity. These AI tools improve decision-making and reduce repetitive tasks
Asset, Inventory, and Preventive Maintenance: The system tracks customer equipment, service history, and inventory levels. Preventive maintenance automation ensures equipment is serviced regularly, reducing downtime and operational costs. Integration with IoT allows predictive maintenance by analysing device performance and triggering service alerts proactively
Customer Engagement: Customers benefit from self-service portals, automated notifications, post-service surveys, and real-time appointment tracking. This improves transparency, satisfaction, and overall service experience
Analytics and Reporting: Built-in dashboards, Power BI analytics, and AI insights provide real-time visibility into KPIs such as technician utilization, first-time fix rate, and mean time to repair. This data enables organizations to optimize service operations and improve operational efficiency
Benefits
Optimised Field Operations: Reduces manual scheduling effort and enhances resource allocation
Improved Technician Productivity: Real-time data access and AI assistance enable faster problem resolution
Enhanced Customer Experience: Accurate updates, faster service, and self-service options increase customer satisfaction
Cost Reduction: Minimised travel, reduced operational inefficiencies, and predictive maintenance lower overall costs
Scalable and Industry-Agnostic: Applicable in utilities, manufacturing, healthcare, energy, and service-based trades, supporting both small and enterprise-level operations
